1.1 We deliver to addresses located within the regions or countries specified on our website.

1.2 Shipping costs, if applicable, will be calculated during the checkout process. 

1.3 Free shipping in Italy for orders over 80 Euro.

1.4 The delivery of the articles will be completed at the address indicated by the client. The information provided by the client thus implicated him in the delivery of the order. In the case of erroneous or incomplete information rendering the delivery impossible or resulting in a mistaken delivery, the company Anticelebration cannot be held responsible. 

In the case of a returned order due to an incomplete address, the client will have the possibility to either: modify his delivery address and have his order re-sent, while supporting any additional shipping costs; or to have his order refunded with the cost of shipping deducted from the refund even if the shipping was free for the customer during the checkout process.

1.5 You should check the number of Products received and that the packaging is intact, not damaged or otherwise altered, and you are invited, in your interest, immediately to indicate contact assistance to report any anomalies , accepting the package with reserve (for example, damaged or wet package). The unreserved receipt of the Products, in fact, does not allow the user to take legal action against the courier and/or Anticelebration, in the event of loss or damage to the Products, except in the case in which the loss or damage is due to willful misconduct or gross negligence of the courier himself and with the exception of partial loss or damage not recognizable at the time of delivery, provided that in the latter case, the damage is reported as soon as known within 12 hours after delivery. 

In the event that the package shows obvious signs of tampering or alteration, you are recommended to notify our customer service by email info@anticelebration.com, including the order number, order date, the best way to contact you and a photo of the broken item. Our customer service team will contact you directly after a detailed check.

1.6 In the event that the products received differ from those ordered, without prior consultation, you are advised to notify Anticelebration to evaluate a possible refund or replacement.  In any case, the application of the rules on the right of withdrawal and the legal guarantee of conformity remains valid.

2. Returns and Refunds

 

2.1 It is the responsibility of the client upon the receival of the shipment, to check the contents of the delivery to ensure the condition of the shipment. Users may refuse to accept the parcel if visibly damaged.

In either case the client must contact Anticelebration customer service by email within 12 hours after delivery: info@anticelebration.com, including the order number, order date, the best way to contact you and a photo of the broken/damaged item. Our customer service team will contact you directly after a detailed check.

2.2 Requests for order cancellation, or withdrawal from the contract before the product is actually delivered to the customer can be made by promptly contacting customer support via email. Cancellation requests will be accepted only if the ordered product has not already been entrusted to the shipping company, in this case the customer will be reimbursed for the full amount spent by reimbursement to the payment method defined at the time of purchase.

2.3 Unless exceptions apply, the User may be eligible to withdraw from the contract within the period of 14 days, for any reason and without justification. Users only from the European Union are granted a statutory cancellation right under EU rules. To exercise their right of withdrawal, Users must send to the Owner an unequivocal statement of their intention to withdraw from the contract. The goods, in perfect condition and integrity, must be returned in their original packaging by the carrier or shipping company to Anticelebration after receiving relevant confirmation from Anticelebration. The right of withdrawal cannot be exercised by the User if the purchased products have been opened, tampered with or modified by the User himself. Once you receive your Return identification number, the customer can return the product to the following address: Anticelebration srl, 60030, Maiolati Spontini (AN), via Fonde Santa Libertà, 6. Packages are not accepted on delivery. The costs of returning the goods are borne by the User.